Training
Anyone who may need to communicate to the public during a crisis or emergency can benefit from taking the Crisis and Emergency Risk Communication (CERC) training. CERC trainings are based on lessons learned during public health emergencies, evidence-based practices from the fields of risk and crisis communication, and psychology. The CERC program offers online and in-person trainings.
CERC Online Training
This CERC training covers all crucial aspects from the CERC manual.
Last updated 2014
Last updated 2014
- Start the CERC Online Training.
- Read the learning objectives and information on continuing education credits.
CERC Pandemic Flu (and Infectious Diseases) Online Training
This training applies CERC principles to help prepare and respond to a severe pandemic flu or other infectious disease outbreak.
- Start the CERC Pandemic Influenza Training.
- Read the learning objectives.
In-Person CERC Training
The CERC program can coordinate in-person trainings by CDC CERC trainers for organizations and groups upon request. A CERC training typically lasts one full business day. A shorter overview of CERC may be presented when time is limited. The CERC program works with those who submit training requests to tailor each in-person training for the audience. A one-day training covers the three core modules and typically two additional modules selected by the organization requesting the training.
Please note: To conduct a CERC training at your location, we require your organization to cover travel costs for the trainer(s).
To request an in-person training, please email CERCrequest@cdc.gov.
Please note: To conduct a CERC training at your location, we require your organization to cover travel costs for the trainer(s).
To request an in-person training, please email CERCrequest@cdc.gov.
Core Modules
- Introduction to CERC
- Psychology of a Crisis
- Messages and Audiences
Additional Modules
- Crisis Communication Plans
- The Role of Spokespersons
- Stakeholder and Partner Communication
- Working with the Media and Social Media
- Page last reviewed: April 27, 2017
- Page last updated: April 20, 2017
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