Drinking Water Advisory Communication Toolbox
Appendix B: Tools and Templates
Instructions for Extracting ZIP Files
Windows users (Internet Explorer):
- Click once on the ZIP file. You will be prompted to save the file or open it. Click “Save.”
- Specify the location where you wish to save the ZIP file and click “Save.”
- Navigate to the file and double-click it. The Windows ZIP extraction window should appear along with a list of folders. Go to the top menu bar on this window and click “Extract all files” (in Windows 7) or “File” -> “Extract All” (in Windows XP).
- Follow the instructions to select a location for the unzipped files and extract.
Mac users (Safari):
- Double-click the file to save it to your downloads folder.
- Navigate to your downloads folder (it may already be visible) and double-click the ZIP file.
- A list of Word documents will appear. You can open them individually by double-clicking them, or you can extract them all at once using the “Extract” button on the gray bar at the top of the window.
All Tools and Templates (Zipped folder)
Individual Tools and Templates
Section 1: Before an Incident—Preparing for an Advisory
- Information for Communication Planning [DOCX – 1 page]
- Point of Contact for Notification of an Advisory [DOCX – 3 pages]
- Communicating with Susceptible Populations Worksheet [DOCX – 5 pages]
- Message Mapping Template [DOCX – 1 page]
- Sample Message Map [DOCX – 1 page]
- Single Overriding Communication Objective (SOCO) Worksheet [DOCX – 2 pages]
- Spokesperson Assessment Tool [DOCX – 1 page]
- Critical Customer Checklist [DOCX – 2 pages]
- Point of Contact Template [DOCX – 2 pages]
- Q&As and Fact Sheets—Advisory Advice [DOCX – 1 page]
- Quick Reference Facts [DOCX – 6 pages]
- Frequently Asked Questions About Boil Water Advisories [DOCX – 6 pages]
- Fact Sheet About What to Do During a Boil Water Advisory [DOCX – 4 pages]
- Hoja informativa acerca de lo que debe hacerse durante una advertencia de uso de agua hervida [DOCX – 4 pages]
- Frequently Asked Questions About Do Not Drink Water Advisories [DOCX – 4 pages]
- Frequently Asked Questions About Coliforms and Drinking Water [DOCX – 2 pages]
- Frequently Asked Questions About Cyanobacterial Blooms/Cyanotoxins/HABs and Drinking Water [DOCX – 3 pages]
- Frequently Asked Questions About Nitrates and Drinking Water [DOCX – 4 pages]
- Frequently Asked Questions About Groundwater Rule Advisories [DOCX – 2 pages]
- Frequently Asked Questions About What to Do After a Drinking Water Advisory [DOCX – 2 pages]
- Preguntas frecuentes sobre lo que debe hacerse después de una advertencia de uso del agua potable [DOCX – 2 pages]
- Guidelines for Schools and Childcare Facilities During a Boil Water Advisory [DOCX – 3 pages]
- Guidelines for Hotels and Motels During a Boil Water Advisory [DOCX – 1 page]
- Guidelines for Food Service Facilities During and After a Boil Water Advisory [DOCX – 2 pages]
- Recommendations for High Rise Buildings Before and During a Water-related Emergency [DOCX – 2 pages]
- Recomendaciones para edificios altos antes y durante una emergencia relacionada con el agua [DOC – 35 KB]
- Guidelines for Healthcare Facilities During and After a Boil Water Advisory [DOCX – 2 pages]
- Considerations for Dialysis Centers Before and During a Water Advisory [DOCX – 2 pages]
- Point of Contact for Coordination During an Advisory [DOCX – 2 pages]
- Water System Information Worksheet [DOCX – 2 pages]
- Exercise Planning Template [DOCX – 2 pages]
Section 2: During an Incident—Issuing an Advisory
- Call Center Data Checklist [DOCX – 1 page]
- Website Information Checklist [DOCX – 1 page]
- Website Example [DOCX – 1 page]
- Key Questions for the Public Information Office [DOCX – 1 page]
- Basic Elements of a Spokesperson Statement [DOCX – 1 page]
- Automated Messages [DOCX – 3 pages]
- Working with the Media Template [DOCX – 2 pages]
- Media Alert Template [DOCX – 1 page]
- How to Use Press Release Templates [DOCX – 1 page]
- Tier I Public Notification Rule Compliant Press Release Template [DOCX – 2 pages]
- Significant Pressure Loss Advisory Press Release Template [DOCX – 2 pages]
- Advisory Update Press Release Template [DOCX – 2 pages]
- Ending an Advisory Press Release Template [DOCX – 1 page]
Section 3: After an Incident—Evaluating an Advisory
- Sample Agenda for an After Action Review Meeting [DOCX – 2 pages]
- Debriefing Discussion Guide [DOCX – 1 page]
- Advisory Feedback Guide [DOCX – 4 pages]
- Call Center Data Collection Framework [DOCX – 2 pages]
- Post-Advisory Community Survey [DOCX – 6 pages]
- Corrective Action Tracking Form [DOCX – 1 page]
- Standard Operating Procedure (SOP) Updates [DOCX – 1 page]
- Debriefing Evaluation Form [DOCX – 2 pages]
- Follow-Up Memo [DOCX – 1 page]
- Page last reviewed: September 27, 2017
- Page last updated: September 27, 2017
- Content source: